Renewal season: what to expect
Most Medicaid members renew once a year. Here is what the packet looks like and how to return it.
Read moreHealth and human services for every Franklin resident
The Department of Health and Human Services works with county offices and local health departments to help people stay healthy, put food on the table, and get the care they need.
Medicaid renewals are underway. Watch your mail for a renewal packet and return it by the date on your notice, even if nothing has changed. How renewal works
Services
Medicaid and health coverage
Free or low-cost health coverage for adults, children, pregnant people, older adults and people with disabilities.
Food and Nutrition Services
Monthly help buying groceries through SNAP, loaded to an EBT card.
Work First cash assistance
Short-term cash help and employment services for families with children (TANF).
Vital records
Certified copies of birth and death certificates, and corrections to existing records.
Public health
Immunizations, disease prevention, local health departments and health alerts.
Appeals and fair hearings
Disagree with a decision about your benefits? You have the right to a fair hearing.
Providers and partners
Medicaid enrollment, managed care, reportable conditions and professional licensing.
Employers
New hire reporting, child support income withholding and unemployment basics.
Access Franklin: your benefits, online
Access Franklin is the department's online account for residents. One account covers Medicaid, food assistance and cash assistance.
- Apply for one program or several at once
- Renew your benefits and see when renewal is due
- Report changes to income, address or household
- Upload documents instead of mailing them
- Read your notices and check the status of an application
How to apply for benefits
Check what you may qualify for
Eligibility depends on household size, income and a few other factors. See who can apply.
Apply online or in person
Use Access Franklin, or visit your county social services office. You can also apply on paper.
Send proof and watch your mail
We may ask for documents. Most decisions are made within 30 days, and sooner for urgent food needs.
News and updates
Seasonal vaccine clinics open statewide
Local health departments are offering flu and respiratory vaccines at walk-in clinics this season.
Read moreRevalidation reminders for enrolled providers
Enrolled Medicaid providers revalidate at least every five years. Check your date before it lapses.
Read moreGet help in person
Every county has a social services office that can help you apply, renew or report a change, and a local health department for clinic services. Bring a photo ID and any letters you have received from us.